b'BUSINESSMATTERSWhile your values are your founda- derpinned by an entrepreneurial spirit.This is going to take a massive tion, this time will define who youHarvard Professor Rebeccaamount of hard work but I know our really are. The definition of class isHenderson has a timely new book:deeply experienced, dedicated and grace under pressure. Reimaging Capitalism in a World onhardworking operators will make it You must have subordinates whoFire. She believes that free market capi- happen. Terry MacRae of Hornblower are willing to speak up. Encouragetalism is humanitys greatest inventionreminds us that people have been your sentinels to sound the alarm inas the source of unimagined prosperity,going on passenger excursions since a transparent organization. innovation, growth and opportunity.Cleopatra sailed on the Nile. Our souls Model a player-coach leadershipWe as business leaders have a uniqueyearn to be on the water with family style. Roll up your sleeves and lead. ability to innovate and make peoplesand friends. And I cant wait to see you Data display is all-important. Iflives better.all back on the water one day.nsomething is not displayed, it is not actionable. Always start meetings with the facts. Anchor your decision making in quantitative data.Split your team into current op-erations and future operations. Current operations is dealing with the here and nowanswering the phone and communicating to crew. Normally future operations might be six months to two years out; today it could be more like one to four weeks. Then have your strategy/planning team get ahead with new models, decision points and multiple scenarios. As leaders, dont get caught in reaction mode, lose initiative or caught up in the cycle of cascading dilemmas (this sounds bad). Key leaders are shaping the future. While some decisions have to be made up high, have reversible decisions should be made as low as possible,121,4 102 56with feedback loops to adjust.The three most important lessons General Mattis has ever learned are: allies, allies, allies. We need them more than ever. Collaborate with your partners and lean hard on them.General Mattis is a world-class student of history and believes well prevail by adapting, communicating and working together. Respect and leadership will make a difference, un-IMTRA COLORS 2016About the AuthorPrimary UseSecondary UseBob Shaw is a veteran industry executive, having led over 100 vesselsThe Trusted Source for Quality Systemsresponsible for over 10 million passengers a year.THRUSTERSLIGHTINGSEATINGTRIM CONTROLWIPERSCONTROLSHe can be reached atwww.imtra.comshawrw@gmail.com.Blue Pantone 647 Pantone Cool Gray 7 Pantone Cool Gray 2 Black Pantone 368 Pantone 62996C 54M 5Y 27K 20C 14M 12Y 40K 5C 3M 5Y 11K 0C 0M 0Y 100K 65C 0M 100Y 0K 36C 0M 9Y 0KJUNE 2020FOGHORN 29'