b'POINT/COUNTER POINTfrom economic trauma just stoppeddifferent times of the year. So whileinitially in a recovery mode. I see busi-chartering vessel events. Will it be thesome markets might take longer tonesses having to creatively seek other same now? recover, such as risk-averse corpora- income-producing opportunities, Shaw: One perspective that comestions as you mentioned, other marketsmaybe not even on the water, that your to mind is that in the old days mymight be ready. Trial and error will rule,nimble team can jump on. largest customer was less than halfunsupported by traditional marketingBers: Turning to a different con-of one percent of revenue. I think asbudgets. A former $5M/year annualsideration, the question I hear most is an industry today, we are far betterrevenue business will have to be runwhether vessel operators will be subject at creating plans for different marketextremely lean, as it might only be ato liability if they open to the public and segments, with different products, for$3M/year annual revenue businessfail to comply with the most rigorous possible measures starting with dis-tancing on the boat, masks and hand sanitizers. In a society where so many people are prone to claim other people responsible for any injury, lawsuits will inevitably be brought claiming a Public Tickets &vessel operation caused a passenger, or employee, to contract COVID-19. Private Charters As of this writing, I am hoping that lawmakers see the problem coming, .together at last and provide some safe harbor (pun intended) for vessel owners to operate. The hospitality industry is said to be the second largest employing industry EFFORTLESSEFFORTLESS in the country, so it is vital to preserve RESERVATIONS CONTRACTS a legal environment in which the + TICKETING for Private Charters passenger vessel experience, as well as for Public Cruises and Group Bookings amusement and restaurant experiences, can surviveespecially local hospital-ity industry business.Integrated online,Custom PDF contractsShaw: Operators do fret about phone and walk-upwith fully-trackable bookings versioning liability, as it seems unpleasant surprises abound. But common sense Automated conrmation,Support for privatehas to prevail. I always tried to do the reminder and follow-upcharters, schools andright thing, figuring if I treated my emails tour groups customers or crew like my family, I would be given the benefi t of a doubt Marketing and SearchDetailed reports forby any future jury.Engine Optimizationevent planning andOnce we had a tip from a crewmem-(SEO) nancial tracking bers girlfriend that the captain had a serious drug problem. She would not Personalized set-up,Resource tracking forallow us to divulge her name or that training and supportmulti-use inventory conversation. Our executive called included the attorneys and after a series of calls concluded we could not do anything on third hand information. When I got this information, I said we were going to suspend the captain and not let him Manage your entiredrive the boat (which routinely had 600 business from a single,passengers on it). After lots of talk and integrated platform consternation, I told the GM to have a heart to heart with the captain; that we cared for him and believed he was SCHEDULE A DEMO having a signifi cant problem and that WWW.STARBOARDSUITE.COM we wanted him to get help. Fortunately 24JUNE 2020FOGHORN'