b'FOGHORNFOCUS: OPERATIONSCatalina ExpressCatalina Express Commitment to Cleanliness Passenger Only FerryBy Erik Bombard, Catalina Express Southern CaliforniaSanta Catalina Island is a pictur-We implemented an enhanced cleaning process. While the cleaning process of ouresque oasis off the coast of Southern terminals and vessels has always been robust, we have taken steps to invest in strongerCalifornia. With a permanent popu-disinfectants and continue to evaluate our cleaning procedures.lation of less than four thousand and Frequently touched surfaces in the terminals, vessels and offi ces such as doorknobs,limited services on the island, regular handles, ticket counters, arm rests, seat trays and handrails are wiped down withferry service from the mainland disinfectant on a recurrent basis. We have reinforced training procedures to ensureis essential. So, when Californias cleaning processes are conducted properly by our employees. governor issued a stay-at-home order, Hand sanitizer is available at our ticket windows for passengers and employees tothe first in the U.S. to do so, Erik utilize, and we encourage all to do so. Bombard, Vice President of Operations Catalina Express hired a third-party cleaning service that uses electrostatic technol- at Catalina Express, realized that ogy, known as the fogging procedure. It is much like the ones being utilized by thechanges would have to be made. airline industry and in hospitals. The process uniformly covers surfaces and distrib-utes disinfectant throughout the air to eliminate hard surface contaminants includingFerry service would remain in bacteria, viruses and biofi lm, and kills airborne germs and microorganismsoating inoperation throughout the shutdown, the air. The process is performed each night throughout the interior of the vessel, sobut on a limited schedule. With most it is disinfected before the next days departure. The service uses a safe, high-gradenonessential travel curtaileda small EPA-registered disinfectant that is highly effective. number of essential workers were Catalina Express employees interacting with the public have been provided withtraveling to the island regularlyferry safety eyewear, masks and gloves. The check-in windows at our Long Beach terminalservice for islanders was limited as only have had plexiglass cough guards installed. a few were willing to travel, mostly for Catalina Express requests passengers and employees to respect and adhere toservices such as doctor appointments social distancing while in our facilities, standing in line to board and on board ourthat couldnt be done on Catalina. vessels.With limited numbers of passen-Following the Worker Protection Order issued by Los Angeles Mayor Eric Garcetti, allgers, we closed the San Pedro and Dana passengers and employees will be required to wear a face covering or mask when inPoint terminals and only operated out the terminals and/or on board the vessels until further notice. of our Long Beach location, Bombard Those passengers who have traveled outside of the country, have been in contactsaid. with someone sick or been sick themselves, are asked to please stay home and doIn the early days of the shutdown, not travel. n they drastically reduced the number of runs to and from the island each day, which meant that they didnt need to utilize its fleet of eight high-speed vessels. Just one or two vessels were in service for the duration. Still, the operation ran a 400-passenger vessel with small numbers of passengers per cruise throughout the states closure to Alert Notifications allow for ample social distancing while Maintenance Forecasting the ferries were underway. Meanwhile, Bombard, who is a Implementation Supportthird-generation vessel operator at Catalina Express, crafted a thorough Drill & Inspection Integration and detailed protocol (see sidebar) for cleaning and disinfecting the vessels Parts Recommendationsto reduce the chances of spreading Inventory Managementthe coronavirus using guidance from the CDC, the Coast Guard, U.S. Travel Repair Cost Reporting Association, and public health profes-sionals.Key Performance Indicators 978-562-5211 x 2 Initially we were discouraging www.WheelHouseTech.com nonessential travel while California was under a nonessential travel order. 10JUNE 2020FOGHORN'